Refund policy

🌿 Zuvi Herbal – Refund & Return Policy

At Zuvi Herbal, we believe herbal wellness should come with complete trust, transparency, and customer satisfaction.

We carefully pack and quality-check every order before dispatch. However, if something is not right, we are here to help with a smooth and customer-friendly resolution process.

1. Easy Return Eligibility

You can request a replacement, return, or refund if:

✅ You received a damaged product
✅ Wrong product was delivered
✅ Product seal is broken upon delivery
✅ Item is missing from your order
✅ Product quality issue is verified by our team

📅 Return requests must be raised within 48 hours of delivery.

2. Simple Return Process

To initiate a return:

📧 Email us at: support@zuviherbal.com

Please share:

  • Order ID
  • Product photos
  • Unboxing images/video (recommended)
  • Reason for return

⏱ Our team usually responds within 24 business hours.

3. Free Replacement Support

If the issue is verified from our side, Zuvi Herbal will:

✅ Arrange a free replacement
OR
✅ Issue a refund/store credit

No hidden return handling charges for approved cases.

4. Refund Timeline

Once approved:

  • Refunds are processed within 7-14 business days
  • Amount is credited to the original payment method
  • COD refunds are processed via UPI or bank transfer

5. Non-Returnable Items

Due to hygiene and safety standards for herbal products, the following are not eligible for return:

❌ Opened or used products
❌ Products without original packaging
❌ Items damaged after delivery
❌ Returns requested after 48 hours of delivery
❌ Products purchased during clearance or special sale campaigns

6. Order Cancellation Policy

Orders can be cancelled:

✅ Before dispatch/shipping confirmation

Once shipped, cancellation requests may not be possible because herbal products are packed under hygiene-controlled processes.

7. Damaged Parcel Guidelines

If the outer package appears damaged or tampered:

📸 Take clear photos before opening
📩 Contact us immediately within 24 hours

This helps us resolve courier-related claims faster.

8. Natural Product Disclaimer

Zuvi Herbal products are made using natural and herbal ingredients.

Because of the natural nature of herbs:

  • Color
  • Aroma
  • Texture

may slightly vary from batch to batch without affecting product quality or effectiveness.

Such natural variations are not considered defects.

9. Customer-First Resolution Policy

At Zuvi Herbal, we always aim to provide:

✨ Fast support
✨ Fair resolutions
✨ Hassle-free communication
✨ Long-term customer trust

In many genuine cases, we may provide:

  • Instant replacements
  • Store credits
  • Partial goodwill refunds

even outside strict policy conditions.

10. Need Help?

🌿 Zuvi Herbal Support Team

📧 support@zuviherbal.com
🕒 Monday – Saturday | 10 AM – 6 PM

💚 Zuvi Herbal

PURE CARE, EVERYDAY.

Thank you for choosing natural wellness with Zuvi Herbal.