Shipping policy

🚚 Zuvi Herbal – Shipping Policy

Last Updated: May 2026

At Zuvi Herbal, we are committed to delivering your herbal wellness products safely, quickly, and efficiently across India. Every order is carefully packed under hygiene-focused conditions to ensure premium product quality reaches your doorstep.

🌿 Shipping Coverage

✅ We currently deliver across all major cities and serviceable pin codes in India.

At the moment, international shipping is limited and may be available only on special request.

For international queries:
📧 support@zuviherbal.com

🚚 Delivery Timeline

Order Processing Time

  • Orders are usually processed within 24–48 working hours

  • Orders placed on Sundays or public holidays are processed on the next working day

Estimated Delivery Time

  • Metro Cities: 3–5 business days

  • Other Cities/Towns: 5–8 business days

  • Remote Areas: Up to 10 business days

Delivery timelines may slightly vary during:

  • Festivals

  • High-order seasons

  • Weather disruptions

  • Courier partner delays

💚 Free Shipping Benefits

Free Delivery Offer

✨ FREE Shipping on prepaid orders above ₹499 anywhere in India

For orders below ₹499:

  • Standard shipping charges may apply at checkout

💳 Cash on Delivery (COD)

✅ Cash on Delivery is available for most serviceable locations.

Zuvi Herbal may apply a small COD handling fee depending on:

  • Order value

  • Delivery location

  • Courier availability

For faster dispatch and smoother delivery experience, we recommend prepaid orders.

📦 Packaging Standards

All Zuvi Herbal products are packed using:

  • Secure sealed packaging

  • Hygiene-controlled handling

  • Damage-protection layers

  • Leak-resistant packing (where applicable)

Our goal is to maintain:
✨ Product freshness
✨ Safe transit
✨ Premium unboxing experience

📍 Address & Delivery Responsibility

Customers are requested to:

  • Provide complete and accurate delivery details

  • Ensure someone is available to receive the package

Zuvi Herbal will not be responsible for delays caused due to:

  • Incorrect address

  • Incorrect phone number

  • Customer unavailable at delivery location

Additional re-delivery charges may apply in such cases.

🔄 Shipping Delays

Although we strive for timely deliveries, some delays may occur due to:

  • Courier network disruptions

  • Natural events

  • Regional restrictions

  • High seasonal demand

In such situations, our support team will assist you with tracking and updates.

📦 Order Tracking

Once your order is shipped, tracking updates may be shared by the courier partner through available communication channels such as:

✅ SMS (if supported by the courier partner)
✅ Email (if supported by the courier partner)
✅ WhatsApp notifications (if supported by the courier partner)

Please note that tracking notifications and tracking link availability depend entirely on the shipping/courier service provider assigned to your order.

If a tracking link is provided by the courier partner, customers can monitor shipment progress directly through the shared tracking details.

For any shipping-related assistance, feel free to contact our support team at:

📧 support@zuviherbal.com

❌ Cancellation After Shipping

Orders can only be cancelled before dispatch.

Once shipped:

  • Cancellation requests may not be accepted

  • Shipping charges (if any) are non-refundable

⚠️ Damaged Package Guidelines

If the package appears:

  • Opened

  • Tampered

  • Damaged

Please:
📸 Capture photos immediately
📩 Contact our support team within 24 hours of delivery

This helps us quickly resolve courier-related claims.

🌿 Important Note About Herbal Products

As Zuvi Herbal products contain natural ingredients:

  • Packaging color tones

  • Herbal aroma

  • Texture appearance

may vary slightly from batch to batch without affecting quality or effectiveness.

📞 Need Shipping Support?

🌿 Zuvi Herbal Customer Care

📧 support@zuviherbal.com
🕒 Monday – Saturday | 10 AM – 6 PM