Privacy policy

Zuvi Herbal operates this online store and uses Shopify and selected service providers to deliver the website, process orders, prevent fraud, provide customer support, and improve the shopping experience. This policy describes how personal information is collected, used, disclosed, retained, and protected when you browse, purchase, create an account, or communicate with us.

Information we collect

We may collect information that you provide directly, including your name, email address, phone number, billing and delivery address, account preferences, order details, product queries, return or support evidence, and the content of messages sent to us. Payment details are processed by payment providers and Shopify; Zuvi Herbal does not ordinarily receive or store a complete card number, card PIN, UPI PIN, banking password, or one-time password.

When you use the website, technical information may be collected automatically. This can include IP address, browser and device information, cookie identifiers, pages viewed, searches, cart activity, referring pages, approximate location derived from technical data, session activity, and information used to keep the store secure and functioning.

How information is collected

Information may come directly from you, from the device and browser used to access the store, from Shopify, from payment and fraud-prevention providers, from delivery partners, from customer-support tools, and from marketing or analytics partners where those services are enabled. We may combine information from these sources when reasonably necessary to provide or protect the service.

How we use information

We use personal information to review and fulfil orders, process or verify payments, arrange shipping, provide tracking, manage returns and refunds, answer questions, maintain customer accounts, remember preferences, detect security threats, prevent fraud and misuse, meet accounting and legal obligations, improve products and store performance, and enforce our terms and policies.

Where permitted and where required consent has been obtained, we may use contact and shopping information to send offers, catalog updates, reminders, or product information. You can unsubscribe from promotional email through the link in the message. Service communications about an order, payment, account, or policy request may still be sent when necessary.

Cookies and similar technologies

Shopify and our enabled service providers may use cookies, pixels, local storage, and similar technologies to operate the cart and checkout, remember settings, measure traffic, understand store performance, provide relevant advertising, and reduce fraud. Browser controls may allow you to block or delete cookies, but doing so can prevent parts of the store, cart, account, or checkout from working correctly.

When information is disclosed

We may disclose information to Shopify and to service providers that support payments, fraud screening, hosting, analytics, marketing, customer support, order fulfilment, communications, and delivery. These parties receive information reasonably required for their role and process it under their own terms, privacy notices, or contractual responsibilities.

Information may also be disclosed when you request or authorize it, when needed to complete an order, during a business reorganisation, to protect Zuvi Herbal, customers, or the public, to investigate misuse, or when required by law, court order, regulator, law-enforcement request, or other valid legal process. We do not sell personal information for direct monetary payment.

Shopify and third-party services

The store is powered by Shopify. Information submitted through the storefront is transmitted to Shopify and may be processed in countries other than your own so that Shopify can provide, secure, and improve its services. Shopify's own privacy terms apply to its processing. Links, payment gateways, courier websites, social platforms, and other third-party services are controlled by those parties, and their privacy practices should be reviewed separately.

Security and responsible use

We use reasonable administrative, technical, and organisational measures appropriate to the information and services involved. No website, transmission, or storage system can be guaranteed completely secure. Do not send passwords, card PINs, UPI PINs, one-time passwords, or unnecessary identity documents by email. You are responsible for protecting account credentials and for notifying us if you believe an account or order has been accessed without authorization.

Retention

We retain information for as long as reasonably required to provide the service, maintain order and accounting records, respond to disputes, prevent fraud, enforce agreements, and comply with legal obligations. Retention periods differ by record type. Information may be deleted, anonymised, or securely isolated when it is no longer reasonably required, subject to legal and operational needs.

Your choices and requests

Depending on applicable law and the nature of the information, you may ask to access, correct, update, or delete personal information, withdraw consent for optional processing, unsubscribe from promotional communication, or raise a concern about processing. Some requests may require identity verification. We may retain information where required for orders, tax, security, fraud prevention, disputes, or legal compliance.

Requests concerning information controlled independently by Shopify or another provider may need to be submitted to that provider. We will direct you when a request falls outside Zuvi Herbal's control.

Children

The store is intended for adults and is not designed to collect personal information knowingly from children who cannot lawfully consent. A parent or guardian who believes a child has supplied personal information may email us so the matter can be reviewed.

International processing

Shopify and other providers may process information outside India or outside the country where you are located. When cross-border processing occurs, it is handled subject to applicable law and the safeguards used by the relevant provider.

Policy updates

We may revise this policy when store practices, providers, features, or legal requirements change. The revised date shown on the page identifies the current version. Material notices will be provided when required by applicable law.

Email us

For a privacy question, request, or complaint, email support@zuviherbal.com. Describe the request clearly and avoid sending sensitive credentials or payment authentication information.